Privacy Policy

Effective Date: 07 October 2024

At Word Matters Language Services (“we,” “us,” or “our”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of individuals (“you” or “your”) who use our website and contact us via the contact form. We are committed to complying with Singapore’s Personal Data Protection Act 2012 (PDPA).

1. Information We Collect

We collect personal data that you provide directly to us via the contact form on our website. This includes:

  • Name

  • Email address

  • Phone number (optional)

We do not collect any other personal data such as IP addresses, cookies, or analytics, and we do not collect any sensitive personal information.

2. Purpose of Collection

We collect personal information solely for the purpose of:

  • Communicating with you about translation services.

  • Managing client relationships and responding to inquiries.

We will not use your personal data for marketing or any other purposes unless we have obtained your explicit consent.

3. Sharing of Personal Data

We do not share your personal data with third parties, except in the following situations:

  • Subcontractors: We may share your personal data with subcontractors who assist in providing translation services. All subcontractors are bound by confidentiality and data protection obligations, and your personal data will not be processed outside of Singapore.

4. Retention of Personal Data

We will retain your personal data for a period of three (3) years from the date of collection. After this period, we may delete or anonymize the data unless we are required to retain it for legal or business reasons.

5. Your Rights

You have the right to access, update, or request the deletion of your personal data at any time. If you wish to exercise any of these rights, please contact us via email at shirleyfoo@word-matters.com. We will respond to your request within a reasonable timeframe, in compliance with applicable laws.

6. Security Measures

We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. These measures include:

  • Password-protected access to data.

  • Use of a secure server to store and process personal data.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. International Transfers

We may transfer your personal data internationally if necessary to provide services to clients located outside of Singapore. In such cases, we will ensure that the personal data is protected with appropriate safeguards as required by the PDPA.

8. Consent

By submitting your personal data via the contact form, you consent to its collection, use, and disclosure as described in this Privacy Policy. If you do not consent, please do not provide your personal information.

Please note that we currently do not use checkboxes or other explicit mechanisms to obtain consent on the contact form. By submitting the form, you agree to this policy.

9. Policy Updates

We reserve the right to update or amend this Privacy Policy from time to time. Changes to the policy will be effective immediately upon posting on our website. We will not inform users directly of policy updates, so please review this Privacy Policy periodically for any changes.

10. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: shirleyfoo[at]word-matters.com